Self-Exclusion Policy
If you feel you are no longer able to control your gambling or gamble safely, we offer you the option to self-exclude from betting with us. To begin the self-exclusion process, please visit our Stake Smart page.
1. Overview
For the majority of people, gambling is an enjoyable leisure and entertainment activity. But for some, gambling can have negative impacts. As a result, we have developed this policy to communicate our approach to responsible gambling and minimizing harm to consumers who may be vulnerable to problem gambling.
2. What is Responsible Gambling?
“Responsible Gambling” is a broad concept that aims to ensure gambling is conducted in a manner whereby the potential for harm associated with problem gambling is minimized. It respects the responsibility of individuals for their own actions, but also acknowledges a responsibility on the part of service providers.
3. What is Problem Gambling?
Problem gambling occurs when a person loses control over their gambling, and as a result, this may have impacted their life in a negative manner.
4. Customer Care Principles
At Stake, we want to be an industry leader in providing a safe environment for our customers. We actively encourage and promote responsible gambling practices and provide tools to assist our customers in maintaining control of their gambling.
5. Responsible Gambling Policy
We are committed to sharing responsibility, with Governments and communities and individuals, for helping customers control their gambling, and helping problem gamblers to identify their problem and seek assistance.
Some of the ways that we do this are:
a. Allowing our customers to self-exclude from betting with us;
b. Providing Responsible Gambling information and messages to our customers;
c. Training our staff about Responsible Gambling at least once each year;
d. Referring our customers affected by problem gambling to gambling-related support services.
We aim to achieve the following outcomes:
a. Minimizing the extent of gambling related harm to individuals and the broader community;
b. Enabling customers to make informed decisions about their gambling practices;
c. Enabling people adversely affected by gambling to have access to timely and appropriate assistance and information;
d. Promoting a shared understanding between individuals, communities, the gambling industry and Government of responsible gambling practices;
e. Ensuring the gambling industry provides safe and supportive environments for the delivery of gambling products and services.
6. Minors
As a responsible operator, we are committed to protecting minors by actively taking steps to exclude minors from placing a wager using our betting platforms. Our services are designed to appeal to, and be used by persons who are at least 18 years old.
7. Filtering Options
Filtering options can be enabled to help prevent persons from entering online casinos or online sports betting websites. If minors have access to the device that you use to access our betting platforms, we encourage you to use filtering software to prevent access to our betting platforms by minors. There are gambling site blocker apps available to help restrict access to gambling websites as a protective measure in safeguarding yourself, or in some instances, safeguarding the risk of gambling exposure to a minor. Betblocker:
Netnanny:
Netnanny offers protective measures which varies from website and app blocks to parental controls.
Website: https://www.netnanny.com/
Gamblock:
Gamblock is a mobile app that blocks access to thousands of gambling websites and provides access to useful resources. Website: http://www.gamblock.com/
*Stake does not accept any liability in respect of any third-party software.
8. Additional Help
If you are worried about yourself, or if someone you know is having problems managing their gambling, there are several external support agencies that can assist with providing advice.
Gamblers Anonymous
Website: https://gamblersanonymous.org/ga/
Gambling Therapy
Website: https://www.gamblingtherapy.org/
Contact: [email protected]
The National Council on Problem Gambling
The National Council on Problem Gambling provides a range of resources, including answers to commonly asked questions, a gambling behavior self-assessment, information about treatment and the National Problem Gambling Helpline (1-800-GAMBLER) to connect you with help in your state (Canada).
Tel:+18004262537 Chat: https://www.ncpgambling.org/help-treatment/chat/
Gamtalk
Gamtalk provides information on helplines, treatment and online resources from organizations around the world dedicated to helping those struggling with problem gambling.
Website: https://www.gamtalk.org/treatment-support/
9. Conditions and Processes
To self-exclude means to stop betting or gambling for a period of time which can either bet defined, or indefinite.
By implementing a self-exclusion on your account, you agree to the associated terms and conditions detailed on this page.
In the event you are unable to initiate a self-exclusion, assistance is available via our chat or email service.
You will not be able to access your account during your period of self-exclusion. While self excluded, you are not eligible for any form of benefits, bonuses or reloads.
Once a self-exclusion is applied to your account, it will stay in place until the period has lapsed. During your self-exclusion period, the self-exclusion may not be revoked. In the event of an indefinite self-exclusion, your account will remain self-excluded for a minimum time period of 6 months. The account will not be reactivated automatically and will be subject to an internal review upon your request.
We will use all reasonable endeavors to ensure compliance with our responsible gambling self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new account. In addition, Stake will not be liable if you continue to deposit and wager using additional accounts which have previously not been disclosed. Any future wagers, reward funds and entries in any promotions during a requested self-exclusion time will be forfeited, resulting in no return of stakes or payment of winnings. We will not be able to reinstate these if the account is reopened after the self-exclusion period. Under self-exclusion you acknowledge that:
You should not attempt to, deposit or place any wager on any of your accounts from which you have requested to be excluded during your selected self-exclusion.
You should not attempt or proceed to open any new accounts during your self-exclusion period and / or where an indefinite exclusion has been selected.
If you succeed in opening a new account during a self-exclusion period, we will endeavour to close any and all such accounts at our earliest detection.
Our responsibility is only to take reasonable steps to prevent you from gambling on any of our products. It is also the customer’s responsibility to refrain from breaching these agreed terms.
A self-exclusion request is a voluntary request made by you. If you proceed to act contrary to such a request, nor any of its employees or affiliated persons shall be held accountable or liable for any losses you may suffer. Any losses incurred during yourself-exclusion period will not be refunded.
If you act contrary to a self-exclusion request, we retain discretion to terminate or void any wagers you have placed and to take other appropriate action. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to block your account or accounts promptly, the company retains discretion to terminate or void any wagers you have placed and to take other appropriate action.
Once your selected self-exclusion has come to an end, your account will automatically be reopened. In the event of an indefinite self-exclusion, your account will not reactivate automatically and remains subject to an internal review.
or